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FAQs

Please read our FAQs page to find out more.

Do you offer worldwide shipping?

Yes, we ship all over the world!

Shipping costs will be added at checkout.

Please check our Shipping Policy page for further info.

How long will it take to get my order?

Orders will be shipped within 1-5 working days.
The logistics time depends on where you order from:

  • USA & Canada: 6-15 days working days
  • UK: 4-9 days working days
  • Italy:5-8 days working days
  • Rest of Europe: 4-15 working days
  • Spain: 5-8 days working days
  • Central & South America: 8-20 days working days
  • Australia & Asia: 5-10 days working days
  • Rest of the world: 5-20 days working days
Where is my order?

Every time we ship an order you receive an email with the tracking number and link.Please look for it and check the status of the shipment.If you have a shipping issue or your order status is not updating, please contact rationality@doublecrazy.com and we will be happy to help you.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Take a look at our RETURN GUIDELINES page.

How can I choose the right size?

There's a size chart on every product page.If It's your first order, we strongly suggest to measure your garments and make sure the size you get is the closest to that.This way you will ensure that the fitting is perfect.

What do I need to do if I receive a defective product?

We work really hard to make sure all our products meet the highest quality standards.As we sell thousands of units on a daily basis, It's difficult for us to detect all damaged products.

But you don't need to worry. If you receive a defective item please contact with rationality@doublecrazy.com and explain your situation. Make sure to upload photos of the defects and write your order number.

Didn’t find your answer?

Don't hestitate to contact us