FAQS

DoubleCrazy is an LA-based streetwear brand founded in 2024. We design heavyweight hoodies, long sleeves, oversized graphic tees and streetwear denim, all rooted in Y2K culture and hip-hop. Everything is drawn and developed in-house. New pieces land in New Arrivals regularly — for the current season, start with the hoodies collection.

Los Angeles, California. The brand grew out of the city's streetwear and hip-hop scene. We ship from warehouses in the US, Mexico and Vietnam, which is how we keep worldwide shipping affordable. More on the team and the story on our About Us page.

2000s sci-fi magazines, DIY band tees and underground hip-hop. Every collection pulls from that mix, and we don't water it down. You can see it across our hoodies, long sleeves and jackets.

Yes. DoubleCrazy is a real LA-based brand founded in 2024. We run our own warehouses in the US, Mexico and Vietnam. Every order ships with a tracking number. Checkout runs on Shopify's secure payments — Shop Pay, Apple Pay, Google Pay, PayPal. Every purchase is covered by our refund policy and shipping policy, and support answers within 1–2 business days at the contact page.

Customer reviews are on every product page. Start with two of our newest pieces — the Rhinestone Liberty Zip Hoodie and the [Vintage Savior Boxy Hoodie — to see what buyers say about fit, fabric weight and print quality. Browse everything in the hoodies collection, or see daily fits on our Instagram and TikTok.

Yes. We release codes through our email list and social media, usually around new drops. Heads up: checkout only takes one discount code per order, so use the strongest one. New pieces are announced in the same places — watch New Arrivals.

Yes — the US, Canada, the UK, Europe, Central & South America, Australia, Asia and more. Costs and transit times are calculated at checkout by address. Regional details are on the Shipping Policy page.

Orders ship within 1–5 business days. Delivery time depends on where you are: USA & Canada 6–15 working days; UK 4–9; Italy 5–8; Spain 5–8; Rest of Europe 4–15; Central & South America 8–20; Australia & Asia 5–10; Rest of the world 5–20. You get a tracking link by email the moment your order leaves the warehouse. You can also check status any time on the Order Tracking page. Full details: Shipping Policy.

USA & Europe: $5.99 for orders under $60, free over $60, transit 8–14 business days. Rest of the world: $5.99 under $60, free over $60, transit 5–20 business days. So orders over $60 ship free everywhere. Every regional rate is on the Shipping Policy page.

The major carriers plus local courier partners in each region — whichever gets your package there fastest with tracking. Follow yours any time on the Order Tracking page.

As soon as your order ships you get an email with your tracking number and link. The quickest check is our Order Tracking page — order number plus email gives you live status. If nothing has moved for a few days, email rationality@doublecrazy.com and we'll chase it with the carrier.

Every product page has its own size chart with exact measurements — for example on the Vintage Savior Print Boxy Hoodie page. If it's your first order, measure a piece you already own and match it to the chart. Most of our cuts run boxy and oversized, so the chart is the safest way to confirm fit before you buy. Between sizes? Email rationality@doublecrazy.com and we'll help you pick.

We check hard, but thousands of units ship daily and something can slip through. If you get a defective item, email rationality@doublecrazy.com with your order number and photos of the defect — we'll replace or refund it. Handled within 1–2 business days; the process is in the refund policy.

Yes — most pieces are cut boxy and oversized, from our heavyweight hoodies to our graphic tees. Prefer a fit closer to standard? Size down. Exact measurements are on each product page's size chart.

Heavyweight cotton, 230–460 GSM depending on the piece. Tees run 230–370 GSM, hoodies 370–460 — that's what makes them feel substantial instead of thin. Some pieces use a cotton-polyester blend for durability and less wrinkling. The exact composition is listed on every product page.

Grams per square metre — fabric weight. Higher GSM, heavier and thicker fabric. For context: a standard fast-fashion tee runs about 150–180 GSM. Ours start at 230, and our hoodies go up to 460.

Minimal if you follow the care label: cold wash, air dry where you can, no high-heat tumble drying. Heavyweight cotton holds its shape well when cared for. When in doubt, follow the label on the piece.

Bold graphic prints, cracked and vintage-washed finishes, and rhinestone detailing. Every design goes through full development before a drop. Two current-season examples worth seeing up close: the Rhinestone Liberty Zip Hoodie and the Vintage Savior Boxy Hoodie The full range is across hoodies, shirts and long sleeves.

Size availability varies by style. Most pieces are cut generously oversized, which works for a wider range of bodies than standard sizing. The size selector on each product page shows every size that piece comes in. Current options are in New Arrivals.

Want a looser, boxier fit? Go up. Want closer to standard? Go down. When in doubt, match the size chart on the product page — for example the measurements tab on the Rhinestone Liberty Zip Hoodie — or email rationality@doublecrazy.com before ordering and we'll help you choose.

Visa, Mastercard, Amex, Shop Pay, Bizum, Apple Pay, Google Pay, PayPal and a few local payment systems. All through Shopify's secure checkout.

No — checkout only takes one discount code per order, so use the strongest one. New codes drop around releases through our email list and socials. New Arrivals is the other place to watch.

The system sends one automatically when you place the order. Check spam and promotions first — that's where it usually lands. Still nothing? Email rationality@doublecrazy.com or use the contact page with the name and email you ordered with, and we'll resend it.

We process orders fast, so the sooner you email rationality@doublecrazy.com, the better the chance we catch it before fulfillment. We can't guarantee changes once it's fulfilled, but we'll always try.

Check neighbours and safe drop spots first — carriers leave packages in odd places. Still nothing? Look at the last scan on the Order Tracking page, then email rationality@doublecrazy.com with your order number. We'll open an investigation with the carrier and make it right.

Yes, if you need to. Items must come back in perfect, unused condition — no damage, stains or odors — in their original packaging with all tags. Returns within 14 days of receiving the order, exchanges within 30. Full conditions are on the Refund Policy page — read it before sending anything back.

Items must be returned in perfect condition and unused, in original packaging with all tags. Exchange period: 30 days from receipt. Return period: 14 days from receipt. The shipping cost gets deducted from the refund — shipping itself is not refundable. Exchanged items can be exchanged again; returns of previously exchanged items aren't accepted. Defective items may be inspected at our Returns Center before a refund or exchange. Full details: Refund Policy.

Email rationality@doublecrazy.com with photos of the defect and your order number. All items are guaranteed against manufacturing defects. Defective products may be inspected at our Returns Center before a refund or exchange, per the refund policy. We handle defect reports within 1–2 business days.

Email rationality@doublecrazy.com. Support is on Monday to Friday, 8am–4pm PST, excluding major holidays. The contact page works too. For order questions have your order number ready; for tracking, the Order Tracking page is usually faster than waiting on a reply.

Within 1–2 business days during working hours. Most order-status questions get answered faster on the Order Tracking page — live status, no waiting.